Privacy Policy
- Purpose
In order to provide you with our best services, we collect certain personal data to facilitate the process and to give you the best possible shopping experience. Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand. - How we collect data:
Your data is collected when you contact us through the contact form, the order form, the recruitment and collaboration application form, through the newsletter registration, the chat on our page, by phone, or e-mail, or in any other way that can send us your data. - What data we collect and why:
Below is the data we collect from you, what we use it for, and why it is necessary in any case.
Order execution:personal identification data (name and surname) contact data (shipping address, telephone, e-mail address, tax identifiers (VAT, INTERNAL REVENUE SERVICE). These data are necessary for your registration/login to complete your order, or to make any returns.
Questions, complaints, troubleshooting:personal identification information (name, surname), contact information (shipping address, telephone, e-mail address), tax identifiers (VAT, INTERNAL REVENUE SERVICE). This data is necessary to analyze and solve any question, complaint or problem. We have a legitimate interest in providing the best experience for our customers and addressing any issues.
Subscribe to newsletter:personal identification data (name and surname) contact data (shipping address, telephone, e-mail address). This data is necessary for you to receive updates and offers from our company after you have given your consent.
Collection and management of cooperation requests:personal identification information (name of the person in charge), contact information (address, e-mail address, telephone), company information (name, activity). All personal data and information provided through the cooperation request form will be used for evaluation and management of cooperation requests and for statistical purposes only. - How long do we keep your data for
Our policy is to retain your data only for as long as is necessary for the purpose for which it was collected, in accordance with the principles of data minimization and retention period limitation. For all the aforementioned reasons, your data will be kept for at least five (5) years after the end of our customer relationship. In addition, we align the retention of your data with possible variations arising from the exercise of your personal data protection rights. - Disclosure of personal data to third parties
We will not assign, disclose or rent your personal information to any third party/entity other than the once described in this section. Our company transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf.
The data is only transferred to partner companies with ours that provide services for the purpose of sending advertising material and personalized offers. In addition, this data is transmitted to companies cooperating with us for the purpose of evaluating the quality of service provision and evaluating our products & services. Furthermore, for implementing the sales contract data is being transmitted to cooperating companies that have been assigned the execution of part of the contract, such as transport companies or pick-up points selected by you. Finally, access to the data is given to independent service providers who have built our website, as well as to those who provide us with technical support or hosting for the operation of the website.
We seek to ensure that all third party/independent service providers will not use your personal data for any purpose other than to provide the services for which they are contractually bound. We also, create contracts with these independent contractors that oblige them to comply with the personal data protection standards required by law and to use the data only for the purposes for which it was provided.
To conclude, we reserve the right to disclose your personal information to third parties if we are required to disclose or share your personal information to comply with any legal or regulatory obligation. - Data Safety
We go to great lengths to protect our users from unauthorized access or alteration, disclosure or destruction of information in our possession. Specifically:- We encrypt data transfer to and from the website using SSL
- We control our data collection, storage and processing practices, including physical security measures, to protect against unauthorized access to systems
- Access to personal information is limited only to our employees and partner entities who required to know this information to provide us their services. These cooperating entities and the way in which your data is secured are expressly mentioned in this privacy statement (section 5: disclosure of personal data to third parties).
- How we use cookies
"Cookies" are small text files that are being downloaded to your device when you visit a website and allow the website to obtain certain information from your browser, such as your preferences. We consider it important that you know which cookies are being used on our website and for what reasons they are being used. The two main categories of cookies used on our website are strictly necessary cookies and third-party cookies:
Absolutely necessary cookies, these cookies are vital for the proper functioning of our website but also for you to be able to browse it and use its features, such as access to secure areas of the website. Without these cookies, some of the website's services and functions, e.g. the shopping cart or electronic payment, cannot be carried out.
Third parties cookies,
which include performance, functionality, and promotion/targeting cookies.- Performance cookies: collect information about how visitors use the website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are used only to improve the way a website works
- Functionality cookies: allow the website to remember the choices you make (such as your username or the region you are in) and provide more personalized features. They can also be used to remember changes you have made to the website or be used to provide services you have requested, such as chatting or using social media. The data collected by these cookies can be made anonymous and cannot track your browsing and your activity on other websites.
- Promotional/targeting cookies: used to deliver content that is more relevant to you and your interests. They are also used to send targeted advertising or offers, to limit the number of ads shown, and to help measure the effectiveness of advertising campaigns. They may also be used to store the websites you have visited in order to determine the most effective online marketing channels, and to reward external websites and partners who have referred you to our website.
- Your rights to protect your personal data
At any point during the retention or processing of your data, you retain the following rights, and you can also submit the corresponding requests:
- Right of access – you have the right to access the personal data we hold about you
- Right to rectification – you have the right to correct inaccurate or incomplete data we hold about you
- Right to erasure – you can request that the data we hold about you be deleted from our records and we are obliged to comply with your request in certain cases
- Right to restriction of processing – you have the right to request that the processing of your personal data be restricted and we are obliged to comply with this request where certain conditions apply
- Right to data portability – you have the right to request that the data we hold about you be transferred to another organization
- Right to object – you have the right to object to processing of personal data concerning you, under certain conditions
- Right to withdraw consent – where the legal basis for processing your data is “Consent”, you have the right to withdraw your consent at any time
The procedure for processing any request regarding the above rights is as follows. We will evaluate the request and respond to you regarding its progress (request approved, request partially approved, request rejected) as soon as possible and in any case within one month of its submission. In the event that our company rejects your request regarding the above- mentioned Personal Data Protection Rights, we will communicate the reasons for the rejection. You have the right to file a complaint directly with the regulatory authority and our company's Data Protection Officer.
We reserve the right to reject requests that are unreasonably repetitive, require disproportionate technical effort or have disproportionate technical consequences, endanger the privacy of others, or are impossible to implement. - Changes to the Privacy Statement
Our Privacy Policy may change from time to time. We endeavor to constantly review and update this section in order to comply with statutory and regulatory requirements while providing the best protection for your personal data. We will post any changes to the privacy statement on this page. - Contact Person for matters concerning your data
This website belongs to the company Silencio. If at any time you believe that we are not complying with the provisions set out in this Statement or with any other issue related to data protection, please contact us by email at info@silencio.gr. The Data Protection Officer is George Kefalidis.